Integrated Management System Policy
Hound Line Management is the highest authority in matters of Quality and Information Security and assumes the role of driving this strategy, encouraging and promoting the participation of all company personnel in related activities, preventive detection, and the implementation of actions aimed at its continuous improvement.
Aware of the importance of customer satisfaction and the need to provide quality services while maintaining Information Security, Management has decided to implement an Integrated Management System, comprising an Information Security Management System and a Quality Management System, based on the guidelines of ISO 9001:2015 and ISO 27001:2022.
To this end, this policy has been established with the following objectives:
1. To adapt the company’s organisation to the requirements of a changing and competitive market, ensuring the full satisfaction of our customers through continuous improvement and the participation of all company personnel, while ensuring that the Information handled in the course of its activities is subject to strict security controls.
2. To continuously evaluate, analyse and improve the company’s processes in relation to the quality of its services, both to prevent any non-conformities that may arise in accordance with the established requirements, on the basis of continuous improvement, and to avoid or minimise risks.
3. To ensure compliance with the technical, regulatory and statutory requirements, both internal and external, applicable to its services and products, and to maintain an environment free from circumstances that could adversely affect the normal performance of its activities.
4. To provide the framework for establishing Objectives aimed at achieving the continuous improvement of the Integrated Management System.
5. To ensure the necessary level of confidentiality for each class of Information, in accordance with the classification established in the Information Classification Procedure.
6. To maintain the integrity of Information so that it is not altered from the state in which it was generated by its owners or responsible parties.
7. To ensure the availability of Information, in all formats and whenever required, ensuring business continuity and compliance with all obligations applicable to the Company.
This policy is based on meeting the needs of our customers, fulfilling their requirements and seeking to exceed their expectations. To achieve this, Hound Line Management recognises that it is essential to have competent, trained and engaged personnel who are committed to achieving objectives and to the company, and therefore to its customers.
Our commitment to fully satisfying our Customers is demonstrated through the application of the following principles:
1. This policy, together with all other applicable rules and standards, shall be accessible to all members of Hound Line within the scope of the IMS, as well as to external personnel who interact with it through any of its processes.
2. To regard Information Security and Quality as strategic elements within the organisation and to raise awareness among and motivate professionals regarding the importance of implementing and developing a Quality and Information Security Management System.
3. To comply with all applicable legal, regulatory and statutory requirements, as well as the contractual requirements offered to our customers, and to strive to exceed their expectations.
4. To effectively manage, control and develop processes and activities involved in the provision of services.
5. To continuously improve processes and effectively assign roles and responsibilities.
6. To foster awareness of the importance of error-free work.
7. To maintain a high standard of neatness and professionalism in personal presentation and physical facilities.
8. To meet the needs and expectations of customers and users, ensuring the quality and security of the products and services provided.
9. To provide service and solution consultancy based at all times on alignment with our customers’ business needs.
10. To promote innovation and the development of the latest technologies and applications available on the market.
11. To foster identification with the company as a means of strengthening a sense of connection and belonging.
12. The confidentiality of Information must be guaranteed at all times. Information owned and/or held in custody by Hound Line must be accessible only to duly authorised persons, whether or not they belong to the Organisation.
13. The integrity of Information must be ensured throughout all processes that manage, process and store it.
14. The availability of Information must be guaranteed through appropriate backup and business continuity measures.
15. Any incident or weakness that may compromise or has compromised the confidentiality, integrity and/or availability of Information must be recorded and analysed so that the corresponding corrective and/or preventive measures can be implemented.
16. Every member of Hound Line within the scope of the IMS is responsible for complying with the established controls, procedures and rules, as well as actively contributing to the continuous improvement of the IMS by reporting any incidents, risks or opportunities for improvement identified in the course of their activities.
17. Hound Line Management retains ultimate responsibility for the effectiveness of the Integrated Management System and its conformity with ISO 9001:2015, ISO 27001:2022 and the Spanish National Security Framework (Esquema Nacional de Seguridad – ENS).
In order to fulfil these principles, Management undertakes to:
• Assume ultimate responsibility for the effectiveness and conformity of the IMS, without prejudice to the obligation of all personnel to comply with the established controls and contribute to its continuous improvement.
• Provide all human and material resources necessary to achieve the objectives established annually and to comply with applicable requirements.
• Provide the resources and assign the responsibilities necessary to implement and sustain the IMS continuous improvement process.
• Ensure the existence of a dynamic organisation focused on improvement, promoting teamwork, internal communication, leadership and the professional development of all employees.
• Review this policy annually to adapt it to changes in the context of the organisation, taking into account external and internal issues, and to ensure that it remains aligned with the company’s strategy.
• Review and keep up to date the documentation forming part of the Integrated Management System.
• Establish objectives and monitoring indicators that will be analysed periodically.
• Carry out the necessary training and awareness activities to provide personnel with the resources and knowledge required to achieve continuous improvement.
As the governing instrument of the Integrated Management System, this policy shall be communicated in accordance with the current communication plan.
Approval and Entry into Force
This text was approved on 23 July 2026 by Hound Line Management. This Integrated Management System Policy is effective from that date and shall remain in force until it is replaced by a new Policy.
Aware of the importance of customer satisfaction and the need to provide quality services while maintaining Information Security, Management has decided to implement an Integrated Management System, comprising an Information Security Management System and a Quality Management System, based on the guidelines of ISO 9001:2015 and ISO 27001:2022.
To this end, this policy has been established with the following objectives:
1. To adapt the company’s organisation to the requirements of a changing and competitive market, ensuring the full satisfaction of our customers through continuous improvement and the participation of all company personnel, while ensuring that the Information handled in the course of its activities is subject to strict security controls.
2. To continuously evaluate, analyse and improve the company’s processes in relation to the quality of its services, both to prevent any non-conformities that may arise in accordance with the established requirements, on the basis of continuous improvement, and to avoid or minimise risks.
3. To ensure compliance with the technical, regulatory and statutory requirements, both internal and external, applicable to its services and products, and to maintain an environment free from circumstances that could adversely affect the normal performance of its activities.
4. To provide the framework for establishing Objectives aimed at achieving the continuous improvement of the Integrated Management System.
5. To ensure the necessary level of confidentiality for each class of Information, in accordance with the classification established in the Information Classification Procedure.
6. To maintain the integrity of Information so that it is not altered from the state in which it was generated by its owners or responsible parties.
7. To ensure the availability of Information, in all formats and whenever required, ensuring business continuity and compliance with all obligations applicable to the Company.
This policy is based on meeting the needs of our customers, fulfilling their requirements and seeking to exceed their expectations. To achieve this, Hound Line Management recognises that it is essential to have competent, trained and engaged personnel who are committed to achieving objectives and to the company, and therefore to its customers.
Our commitment to fully satisfying our Customers is demonstrated through the application of the following principles:
1. This policy, together with all other applicable rules and standards, shall be accessible to all members of Hound Line within the scope of the IMS, as well as to external personnel who interact with it through any of its processes.
2. To regard Information Security and Quality as strategic elements within the organisation and to raise awareness among and motivate professionals regarding the importance of implementing and developing a Quality and Information Security Management System.
3. To comply with all applicable legal, regulatory and statutory requirements, as well as the contractual requirements offered to our customers, and to strive to exceed their expectations.
4. To effectively manage, control and develop processes and activities involved in the provision of services.
5. To continuously improve processes and effectively assign roles and responsibilities.
6. To foster awareness of the importance of error-free work.
7. To maintain a high standard of neatness and professionalism in personal presentation and physical facilities.
8. To meet the needs and expectations of customers and users, ensuring the quality and security of the products and services provided.
9. To provide service and solution consultancy based at all times on alignment with our customers’ business needs.
10. To promote innovation and the development of the latest technologies and applications available on the market.
11. To foster identification with the company as a means of strengthening a sense of connection and belonging.
12. The confidentiality of Information must be guaranteed at all times. Information owned and/or held in custody by Hound Line must be accessible only to duly authorised persons, whether or not they belong to the Organisation.
13. The integrity of Information must be ensured throughout all processes that manage, process and store it.
14. The availability of Information must be guaranteed through appropriate backup and business continuity measures.
15. Any incident or weakness that may compromise or has compromised the confidentiality, integrity and/or availability of Information must be recorded and analysed so that the corresponding corrective and/or preventive measures can be implemented.
16. Every member of Hound Line within the scope of the IMS is responsible for complying with the established controls, procedures and rules, as well as actively contributing to the continuous improvement of the IMS by reporting any incidents, risks or opportunities for improvement identified in the course of their activities.
17. Hound Line Management retains ultimate responsibility for the effectiveness of the Integrated Management System and its conformity with ISO 9001:2015, ISO 27001:2022 and the Spanish National Security Framework (Esquema Nacional de Seguridad – ENS).
In order to fulfil these principles, Management undertakes to:
• Assume ultimate responsibility for the effectiveness and conformity of the IMS, without prejudice to the obligation of all personnel to comply with the established controls and contribute to its continuous improvement.
• Provide all human and material resources necessary to achieve the objectives established annually and to comply with applicable requirements.
• Provide the resources and assign the responsibilities necessary to implement and sustain the IMS continuous improvement process.
• Ensure the existence of a dynamic organisation focused on improvement, promoting teamwork, internal communication, leadership and the professional development of all employees.
• Review this policy annually to adapt it to changes in the context of the organisation, taking into account external and internal issues, and to ensure that it remains aligned with the company’s strategy.
• Review and keep up to date the documentation forming part of the Integrated Management System.
• Establish objectives and monitoring indicators that will be analysed periodically.
• Carry out the necessary training and awareness activities to provide personnel with the resources and knowledge required to achieve continuous improvement.
As the governing instrument of the Integrated Management System, this policy shall be communicated in accordance with the current communication plan.
Approval and Entry into Force
This text was approved on 23 July 2026 by Hound Line Management. This Integrated Management System Policy is effective from that date and shall remain in force until it is replaced by a new Policy.
